FAQ's

Orders & Delivery

What countries do you ship to?

We ship to all regions in the UK.

How long will it take to receive my order?

Most items are dispatched the same day when ordered before 5 pm, with delivery typically taking 1–2 days for smaller items (such as bedside cabinets and side tables) and 2–3 days for larger items (such as wardrobes and beds). Please check individual product pages for specific lead times. We also offer a next-day delivery service; please select this at checkout if applicable.

Can I track my order?

Yes — you'll receive a confirmation email with tracking details once your order has been dispatched.

Do you offer a delivery date/time slot for large furniture items?

All our delivery partners offer delivery dates and time slots. The level of detail provided can vary between carriers. Please keep an eye on your tracking details after dispatch for the latest delivery information.

What if I'm not in when my order arrives?

Typically, the courier will re-attempt delivery at least once; however, this isn't guaranteed and your item may be returned to us if delivery cannot be completed. Some couriers may offer a safe-place delivery or parcel shop redirection. By choosing either of these options, you accept full liability for the item.

Returns & Refunds

How do I return a product?

Please see our "Returns" page for full instructions.

How long will it take to receive my refund?

Refunds are typically processed within 7 days of us receiving your returned item. However, it may take longer for the funds to appear in your account depending on the payment method used.

Do I have to pay for return postage?

You may need to pay for return postage if there is nothing wrong with the item and you simply chose not to keep it. Please see our "Returns" page for full details.

What if my item arrives damaged or faulty?

Contact us within 24 hours of delivery with photos of the damage, and we'll arrange a replacement or refund at no cost to you. As our furniture is flat-packed, it may also be possible to replace individual parts. This is often the preferred option as it can provide the quickest resolution.

Can I exchange an item instead of returning it?

Unfortunately, we do not accept exchanges unless you have received an incorrect product. If this happens, please contact our team and we'll be happy to assist.

Are any items non-returnable?

Yes. For hygiene reasons, mattresses are non-returnable once they have been unsealed.

Product & Assembly

Does my furniture come flat-packed?

The majority of our furniture items arrive flat-packed unless stated otherwise.

Do you offer an assembly service?

Unfortunately, we do not offer an assembly service at this time.

What's included with my order — tools, fixings, instructions?

Assembly fixings and instructions are included with every flat-pack item. Power tools are not recommended as they may damage the product during assembly.

How do I find dimensions for a specific product?

Full dimensions are listed on each product page under the "Specifications" or "Details" tab. Products are usually displayed with a measurement image to provide a clear visual representation.

Do you offer a warranty on furniture?

Yes. We typically offer a 12-month warranty on the majority of our items. However, warranty periods can differ for certain products, so please refer to the individual product detail page for specific information.

How do I care for my furniture?

Specific care instructions are provided with each product on the assembly sheet. Please retain these instructions for future reference.

Payment & Pricing

What payment methods do you accept?

A list of available payment methods can be found in the "Payment & Security" section of the individual product page.

Do you offer buy-now-pay-later or finance options?

Buy Now, Pay Later or finance options may be available depending on the payment providers offered at checkout. If supported by your banking or payment provider, you may have the option to split your payment.

Do you price match?

Yes. If you find a like-for-like item available elsewhere after placing your order, please contact us and we'll be happy to review the price-match request.

Is my payment information secure?

Yes. All payments are processed through a secure, encrypted checkout. We never store your full card details.

Will I be charged before my item is dispatched?

Yes. You will be charged when you place your order. We will process your order once the payment has been successfully authorised and cleared.