Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you need to cancel an order, return an unwanted item, or report a damaged or faulty product, please follow the guidance below.

Cancel an Order

If you wish to cancel an order that has not yet been dispatched, please contact our Customer Services team as soon as possible by email or telephone.

If your order has already been dispatched, please refer to our Returns Policy below.

Unwanted Items

If your order has been dispatched and you decide that you no longer wish to keep the item, you may request to cancel your order within 7 working days of delivery. You must notify us in writing by emailing sales@homediscount.co.uk within this period.

Once your cancellation has been authorised, we will provide you with a Returns Authorisation Number. This number must be clearly quoted on the paperwork accompanying your returned goods.

To ensure your return can be accepted:

• All items must be returned with all original accessories, components and parts.

• Items must be returned complete and in their original condition.

• If you have opened the packaging to inspect the product, please take care to avoid damaging the packaging, product or any components.

• Items should be securely repackaged in their original packaging, wherever possible, to help prevent damage during transit.

• If an item is returned incomplete or with missing parts, we may be unable to accept the return under these terms. The goods may be returned to you and the applicable delivery costs charged to your account.

Once your return has been authorised, the goods must be received by our Returns Department within 30 days. Unfortunately, we are unable to accept unwanted or non-faulty returns received after this period.

The cost and responsibility of returning unwanted items rests with the customer. Returns must be sent using a registered and trackable courier service.

Please note: Returns cannot be accepted without prior authorisation. Any goods returned without a valid Returns Authorisation Number may be refused and returned to you, with the applicable delivery costs charged to your account.

Failed Delivery

If delivery of your order is unsuccessful because you are unavailable to accept the goods or delivery cannot be completed for reasons within your control, a redelivery charge may apply.

Courier-Damaged Items & Packaging

When your order is delivered, please inspect the packaging and goods carefully before signing for the delivery.

If the packaging or product appears damaged, please clearly state “DAMAGED” on the delivery paperwork before signing. Where appropriate, you may also refuse delivery.

Failure to record visible damage at the time of delivery may affect our ability to process a damage claim.

Any damage caused during transit should be reported to us within 48 hours of delivery.

Please email a description of the damage, together with clear photographs of the packaging and affected product, to sales@homediscount.co.uk. Alternatively, you can contact our Customer Services team on 03450 346 734.

Once we have received the relevant information and photographs, our team will assess the damage and contact you regarding the appropriate resolution. Depending on the circumstances, this may include replacement parts or a replacement product.

Faulty or Missing Parts

If your item arrives faulty or has missing or damaged components, please contact us as soon as possible at sales**@homediscount.co.uk**.

To help us resolve the issue quickly, please provide your order details together with a clear description of the problem and photographs where applicable.

Our team will assess the issue and advise you of the next steps.

Refunds

Where a return is authorised and the applicable return conditions have been met, we will process a refund for the cost of the goods following inspection by our Returns Department.

Returned items will be inspected to confirm that:

• The correct products have been returned.

• All required components and accessories are included.

• The goods are in the appropriate condition.

• The return meets the applicable terms of our Returns Policy.

Once the returned goods have been received and successfully inspected, your refund will normally be processed within 7 working days.

Important Information

Please ensure you read the following before returning an item:

• Do not return goods without prior authorisation.

• All returns must be securely repackaged with reasonable care to prevent further damage during transit.

• Wherever possible, goods should be returned in their original packaging.

• All components, accessories and parts must be included with the returned product.

• For damaged items, please provide clear photographic evidence so that we can assess the issue and, where necessary, report it to our suppliers.

• If we arrange a replacement and collection of a faulty or damaged item, you must ensure that someone is available to hand the package to our courier.

• Collections are generally carried out Monday to Friday between 7:00am and 7:00pm.

Contact Us

If you have any questions regarding our Returns & Refunds Policy, or require assistance with a return, our Customer Services team will be happy to help.

Email: sales@homediscount.co.uk
Customer Services: 03450 346 734
Opening Hours: 9:00am – 5:00pm, Monday to Friday

Post:
Home Discount Ltd
Dawson Lane
Bradford
BD4 6HN

We’re committed to making the returns process as straightforward as possible and will always aim to resolve your query quickly and fairly.